Welcome to Matrix: Your Comprehensive Booking Management Solution for Activities and Experience Days
At Matrix, we have a deep understanding of the world of adventure activities and experience days. With one of our directors having over 20 years of experience running an activity company, we have firsthand knowledge of the industry. We have developed a powerful booking management platform specifically tailored to meet the unique needs of your activity company. Whether you offer zip wire experiences, skydiving, flying experiences, bungee jumping, climbing, abseiling, zorbing, escape rooms, rope courses, treetop adventures, rafting, or any other thrilling activity, Matrix is here to support you.
Fully Integrated Features for Seamless Operations
Matrix offers fully integrated features designed to streamline your operations. Benefit from features such as managing multiple locations or venues, waivers, equipment allocation, complex multi-activity products, and different timings for different activities. With Matrix, every aspect of your operations is covered, placing your business in capable hands.
Channel Management for Expanded Reach
Expand your reach and maximize your capacity by seamlessly managing resellers and agents. Matrix’s channel management feature empowers you to effortlessly collaborate with partners, extending your reach and driving more bookings. Reach a larger audience and take your business to new heights.
Hassle-Free Gift Vouchers
Simplify the gifting process for your guests with Matrix’s gift voucher feature. Allow your customers to purchase and share digital gift vouchers directly from your website. Matrix streamlines the gift voucher process, enabling your customers to conveniently gift memorable experiences. Enhance customer satisfaction and attract more visitors to your activities.
Capacity and Yield Management for Optimal Utilization
Optimize the capacity of your activities with Matrix’s real-time capacity management feature. Maximize revenue and profit by ensuring that every available operational time is utilized to its fullest potential. Matrix empowers you to make data-driven decisions and achieve optimal utilization of your resources.
Effortless Operations Management
Matrix simplifies your day-to-day operations. Access the mobile-optimized manifest to start your day without a hitch. Get a snapshot of the day’s reservations, including walk-up customers, customer notes, and pre-purchased extras. In case of bad weather or mechanical problems, utilize our event or day cancellation feature. Additionally, our event scheduling and time management interface maximize the usage of resources and staff, ensuring smooth operations.
Offline Check-In Capabilities
No internet? No problem! Matrix’s offline check-in capabilities enable you to check customers in regardless of your location or internet connection. Deliver seamless check-in experiences even in remote areas or during connectivity issues. Ensure a smooth and efficient check-in process for your guests at all times.
Live Waiver Integration
Matrix offers advanced digital waivers that seamlessly integrate with Matrix CRM. Simplify the waiver process, enhance legal compliance, and streamline customer onboarding effortlessly. Capture essential customer information and enhance the overall customer experience.
Fast, Easy Check-In with Mobile App
Cut down on long lines during your busiest days with the Matrix mobile app. Quickly check customers in by scanning their tickets, ensuring a smooth and expedited check-in process. Deliver exceptional customer service and enhance the overall guest experience.
Flexible Staff Permissions
Customize user roles and permission levels within the Matrix platform to ensure the correct system access for your staff. Maintain data security and assign appropriate responsibilities to different team members. Matrix empowers you to manage user permissions effectively and securely.
CRM and Reporting for Data-Driven Decisions
Gain valuable insights into your activities and adventure activities with Matrix’s CRM and reporting features. Create personalized marketing campaigns based on customer data, access reports and analytics from anywhere, and make data-driven decisions to drive growth. Matrix helps you better understand your venue’s performance and optimize your business strategies.
Website Integration for Seamless Experience
Matrix offers multiple options for integrating with your existing website. Choose our WordPress (WooCommerce) plugin, full API integration, or utilize your current CMS. This allows you to maintain your existing website or have us build you a new one. Matrix also supports multiple payment providers, allowing you to authorize customer payments with existing providers without switching payment platforms. Enjoy a seamless online experience for your customers.
Automated Customer Communication
Tired of drowning in time-consuming administrative tasks? Say goodbye to the endless hours spent on customer communication and welcome the efficiency of automated notifications. Schedule email reminders, automate booking confirmations, effortlessly capture customer feedback and much more with our advanced scheduling system, you can streamline your operations and focus on what truly matters
Elevate your activities and experiences with Matrix today. Experience the power of our tailored features and unlock the full potential of your business. Join the many satisfied businesses that trust Matrix for their booking management needs.
Features include:
- 🎟️ Sales
- 🎁 Gift Vouchers
- ⏰ Live Availability
- 🛒 Loyalty Cards
- 🔄 Product Upgrades and Exchanges
- 📝 Digital Registration, Questionnaires, and Waivers
- 💳 ePOS Integration
- 📅 Staff Rota Module
- 📦 Drop Ship Merchandise Module
- 📊 Customizable Report Module
- ⌛️ Time Slots
- 🔍 Availability Search
- 📅 Complex Daily Availability Requirements 🔐 User Permissions and History
- 📋 Custom Data Collection Fields
Multiple Integrations and Plugins
Matrix offers over 50 integrations to optimize your system, including CMS integrations, marketing integrations, payment integrations, and more. We are partnered with software such as WordPress, MailChimp, Stripe, Sage Pay, Virgin Experience Days, and many more.
Choose Matrix and unlock the full potential of your activities and adventure activities. Experience streamlined operations, personalized marketing, and data-driven decision-making with our comprehensive booking management solution. Discover the power of Matrix today!
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