At Matrix, driving experiences are where we started, giving us a deep understanding of the industry’s unique dynamics and bespoke requirements. We have developed a comprehensive booking management platform specifically tailored to meet the needs of your driving experience company.
✨ Fully Integrated Features for Seamless Operations: With Matrix, you can take advantage of fully integrated features such as waivers, online rebooking, car management, participant itineraries, pit lane management, and support for multiple circuits. We ensure that every aspect of your operations is covered, placing your driving experience company in capable hands.
🌐 Channel Management for Expanded Reach: Engage a larger audience and maximize your capacity by seamlessly managing resellers and agents. Matrix’s channel management feature empowers you to effortlessly collaborate with partners, extending your reach and driving more bookings.
🎁 Gift Vouchers for Hassle-Free Gifting: Allow your guests to purchase and share digital gift vouchers directly from your website. With Matrix, you can streamline the gift voucher process, enabling your customers to conveniently gift memorable driving experiences.
⚙️ Capacity and Yield Management for Optimal Utilization: Optimize driver capacity across cars with real-time capacity management. Matrix empowers you to maximize revenue and profit by ensuring that every available operational time is utilized to its fullest potential.
⏰ Operations Made Easy: Access the mobile-optimized manifest to start your day without a hitch. Matrix provides a snapshot of the day’s reservations, including walk-up customers, customer notes, and pre-purchased extras. In case of bad weather or mechanical problems, utilize our event or day cancellation feature. Additionally, our event scheduling and time management interface maximize the usage of resources and staff.
📲 Offline Check-In Capabilities: No internet? No problem! Matrix’s offline check-in capabilities enable you to check customers in regardless of your location or internet connection. Deliver seamless check-in experiences even in remote areas or during connectivity issues.
📝 Live Waiver Integration: Matrix offers advanced digital waivers that seamlessly integrate with Matrix CRM. Simplify the waiver process, enhance legal compliance, and streamline customer onboarding effortlessly.
⏱️ Fast, Easy Check-In with Mobile App: Cut down on long lines during your busiest days with the Matrix mobile app. Quickly check customers in by scanning their tickets, ensuring a smooth and expedited check-in process.
🔐 Flexible Staff Permissions: Create custom roles and permission levels within the Matrix platform to ensure the correct system access for your staff. Maintain data security and assign appropriate responsibilities to different team members.
🎯 CRM and Reporting: Gain valuable insights into your drivers to create personalized marketing campaigns that deliver results. Access reports and analytics from anywhere, empowering you to better understand your venue’s performance and make data-driven decisions.
💻 Website Integration: Matrix offers multiple options for integrating with your existing website. Choose from our WordPress (WooCommerce) plugin, full API integration, or utilize your current CMS. This allows you to maintain your existing website or have us build you a new one. Matrix also supports multiple payment providers, allowing you to authorize customer payments with existing providers without switching payment platforms.
Elevate your driving experiences with Matrix today. Experience the power of our tailored features and unlock the full potential of your driving experience company.
Features
🎟️ Sales: Sell and manage experiences effortlessly with Matrix CRM. From online sales to telephone bookings, you can handle various sales channels, including third-party sales agents and self-service kiosks. Matrix CRM provides real-time availability updates, allowing you to maximize ticket revenue and optimize capacities.
🎁 Gift Vouchers: Increase revenue by offering digital gift vouchers directly through your website. With Matrix CRM, guests can purchase and share vouchers seamlessly, promoting your attraction and attracting new visitors.
⏰ Live Availability: Keep your customers informed and updated with real-time availability information. Matrix CRM ensures that your customers can access accurate and up-to-date availability, helping them plan their visits effectively.
🛒 Loyalty Cards: Implement a loyalty card program to reward repeat visitors and encourage engagement. Matrix CRM enables you to track and manage loyalty card usage, allowing you to provide exclusive offers and incentives.
🔄 Product Upgrades and Exchanges: Upsell and cross-sell opportunities are made simple with Matrix CRM. Upgrade customers to premium experiences or allow them to exchange their bookings seamlessly, enhancing their overall satisfaction.
📝 Digital Registration, Questionnaires, and Waivers: Streamline your registration process and collect essential customer information digitally. Matrix CRM allows you to automate the collection of registration details, questionnaires, and waivers, reducing paperwork and improving efficiency.
💳 ePOS Integration: Seamlessly integrate your point-of-sale system with Matrix CRM. Capture secondary spend data automatically and link it to customer records for easy tracking and analysis.
📅 Staff Rota Module: Simplify your staff scheduling process with Matrix CRM’s staff rota module. Efficiently manage and allocate staff resources, ensuring smooth operations and optimal customer service.
📦 Drop Ship Merchandise Module: Matrix CRM supports the management of merchandise sales. Easily track inventory, process orders, and automate fulfillment, ensuring a seamless merchandise purchasing experience for your customers.
📊 Customizable Report Module: Gain valuable insights into your attraction’s performance with customizable reports. Analyze ticket sales, attendance data, revenue figures, and more to make informed decisions and drive growth.
⌛️ Time Slots: Set precise time slots down to the second for individual cars, resources, or assets within your attraction. Matrix CRM allows you to allocate and manage time slots efficiently, optimizing resource utilization and ensuring smooth operations.
🔍 Availability Search: Create multiple products with different availability, and Matrix CRM will dynamically look up and display relevant time slots based on available components, assets, or resources. This feature simplifies the booking process for your customers and enhances their experience.
📅 Complex Daily Availability Requirements: Configure complex daily availability requirements within Matrix CRM. Set rules and restrictions to manage availability based on specific conditions, ensuring optimal resource allocation and maximizing revenue potential.
🔐 User Permissions and History: Control access to your CRM system and track user activities with user permissions and history. Matrix CRM provides robust security measures and allows you to assign specific permissions to different users, ensuring data integrity.
📋 Custom Data Collection Fields: Capture specific customer data that aligns with your attraction’s needs. Matrix CRM enables you to create custom data collection fields, ensuring you gather relevant information for targeted marketing and personalized experiences.
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